Legal
At DHX-Gaming, we strive to provide the best custom gaming PC builds tailored to meet your needs. Our refund policy is designed to ensure a fair and transparent process for both you and us. Please review the following terms carefully.
Refund Eligibility
Refunds may be issued under the following conditions:
Order Cancellation: Please note, we can NOT refund you if any parts have been ordered. You may request to cancel your order before the parts have been ordered and the assembly of your custom gaming PC has began. If the components have not yet been ordered or assembled, you will receive a refund minus any applicable processing or transaction fees.
Non-Refundable Items
The following items are non-refundable:
Custom Builds: Once your gaming PC components have been ordered or your build has been assembled and tested, we cannot offer a refund.
Software and Licenses: Any purchased software, operating systems, or licenses (e.g., Windows OS, game software) are non-refundable once activated or installed on the system.
Customer-Provided Components: If you have provided your own parts for the build, upgraded any components with your own supplied parts we can not offer you any refunds.
Return Process
If you wish to request a refund or return, please follow these steps:
Contact our customer service team at contact@dhx-gaming.co.uk or within 14 days of receiving the product.
Provide your order details, including your order number and a description of the issue.
Ship the gaming PC or parts to us for inspection. We are not liable for shipping costs for returns.
Upon receiving and inspecting the returned item, we will notify you of the status of your refund or replacement.
Refund Processing Time
Refunds will be processed within 14 business days after the returned product has been inspected. The refund will be issued to the original payment method used for the purchase.
Shipping Costs
For Returns: We are not liable for the shipping costs.
For Cancellations: If the cancellation occurs after the parts for your PC have been ordered or assembly has started, we can not refund give any refunds.
Thank you for choosing DHX-Gaming for your custom-built gaming PC needs. We aim to provide a smooth and efficient shopping experience, ensuring that your order is delivered in a timely and secure manner. Please review the details of our shipping policy below:
Order Processing Times
Once you place an order, our team works hard to assemble and prepare your custom-built gaming PC. Please note that order processing times may vary based on product availability, configuration, and order complexity.
Standard Processing Time: Our typical order processing time is 10 - 14 business days. This allows time for part procurement, building, testing, and quality checks for your custom gaming PC.
Pre-Ordered or Backordered Items: If your order contains items that are out of stock or on backorder, the processing time may be extended. We will notify you immediately if any delays occur.
Custom Build Time: For custom-built PCs, assembly time may vary based on the selected components. You will receive an estimated build time when you place your order.
Orders placed after 3:00 PM (local time) or on weekends and holidays will be processed the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We aim to provide clear and transparent pricing, and shipping costs will be displayed before you complete your purchase.
Standard Shipping: Shipping fees for standard delivery are calculated based on your location. The cost will be displayed at checkout.
Free Shipping: We may offer free shipping for specific promotions or for orders over a certain value. Any terms or conditions related to free shipping will be clearly stated during checkout.
Domestic Shipping (UK Only)
Please note that delivery times may vary depending on your location within the UK and the shipping method you choose. While we strive to meet these delivery windows, we cannot guarantee specific dates. Unfortunately we are not liable for any issues caused during the shipping of your order.
Potential Service Interruptions
Although we strive for timely and efficient delivery, please be aware that service interruptions or delays may occur due to factors outside of our control. These include:
Severe Weather or Natural Events: Extreme weather conditions, floods, or other natural occurrences may cause shipping delays.
Carrier Delays: Delivery services (such as Royal Mail, DPD, or other couriers) may experience delays due to high demand, strikes, or other unforeseen circumstances.
Public Holidays: During national holidays (e.g., Christmas, Bank Holidays), shipping carriers may experience delays due to increased volumes.
If we anticipate any significant delays in processing or shipping your order, we will notify you as soon as possible. However, please note that we are not responsible for delays caused by third-party carriers or events beyond our control.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email, or you can access it through your account on our website. You can use the tracking number to monitor your order’s progress through the courier's tracking system.
Contact Information
If you have any questions or concerns about these Terms, please contact us at: contact@dhx-gaming.co.uk
Welcome to DHX-Gaming, by using our website and services, you agree to the following Terms and Conditions. Please read them carefully.
Who Can Use Our Website
You must be at least 18 years of age or have parental consent to use this website and create an account. By accessing and using the website, you represent and warrant that you are of the required age or have parental consent to use this site.
If you are under the age of 18, you may only use this site with the involvement of a parent or guardian.
Account Creation Requirements
To access certain features and services on our website, you must create an account. By creating an account, you agree to provide accurate, current, and complete information and to maintain the accuracy of that information.
You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately if you suspect any unauthorized access to your account.
Key Commercial Terms
When you make a purchase or request services through our website, you agree to the following commercial terms:
Pricing and Payments: Prices for products and services are displayed on the website and are subject to change. Payments are processed via secure third-party payment processors.
Product Delivery and Shipping: We provide delivery services for custom-built gaming PCs. Shipping costs are calculated at checkout, and estimated delivery times will be provided.
Refund and Cancellation: Refunds and cancellations are subject to our Refund Policy, which you can find [here]. Custom-built systems may have specific return conditions.
Retention of Right to Change Offering
We reserve the right to change, modify, or discontinue any products, services, pricing, or other offerings on the website at any time without notice. However, orders placed before changes will be honored according to the terms at the time of purchase.
Warranties & Responsibility for Services and Products
We make no warranties, either express or implied, regarding the products and services provided on the website. While we strive to offer the best possible service and ensure the quality of our gaming PCs, we do not guarantee that the products are error-free, will meet all expectations, or function without interruptions. All products may be covered by their respective manufacturer warranties.
Ownership of Intellectual Property, Copyrights, and Logos
All content on this website, including but not limited to text, images, logos, designs, and software, is owned by DHX-Gaming or licensed to us. These elements are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express written permission.
Right to Suspend or Cancel Member Account
We reserve the right to suspend, terminate, or cancel any account that violates these Terms, engages in fraudulent activity, or otherwise disrupts the normal operation of the website. If your account is suspended or terminated, you may lose access to certain services and products, and we are not obligated to provide any refunds.
Limitation of Liability
To the fullest extent permitted by law, DHX-Gaming will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or the products and services offered, even if we have been advised of the possibility of such damages. Our total liability for any claim will be limited to the amount paid by you for the product or service in question.
Right to Change and Modify Terms
We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the website following the posting of changes constitutes your acceptance of those changes.
Preference of Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved through binding arbitration, except for matters relating to intellectual property violations, which may be subject to court proceedings.
Contact Information
If you have any questions or concerns about these Terms, please contact us at:
DHX-Gaming contact@dhx-gaming.co.uk